Friday, November 15, 2019
This email plugin wants you to stop saying sorry all the time
This email plugin wants you to stop saying 'sorry' all the time This email plugin wants you to stop saying 'sorry' all the time Just how sorry are you in your emails? To get what we want, we may pad our emailed requests with softening qualifiers like âSo sorry!â and âJust,â even when we are not sorry at all. One Gmail plugin wants us to cut this behavior out and stop apologizing for everything we do at work.Created by Tami Reiss, Steve Brudz, Manish Kakwani, and Eric Tillberg of software consultancy group Def Method, the Just Not Sorry plugin seeks to âstop qualifying our message and diminishing our voiceâ by pointing out our use of âsorryâ in emails, so that we edit ourselves from using them.Qualifiers like âjustâ can weaken your pointOnce you download the Chrome extension, the plugin underlines anytime you write a problematic qualifier like âjust,â âsorry,â âI think,â or âIâm no expertâ in red, the same way a word would get underlined as an error if you misspelled it in spellcheck.If you hover over the offending qualifier, a popup will appear with warnings like âUsing âsorryâ frequently undermines your gravitas and makes you appear unfit for leadershipâ or â âJustâ demeans what you have to say.âUsing qualifiers can make you appear weak, Reiss argues.âWhen someone uses one of these qualifiers, it minimizes othersâ confidence in their ideas,â she wrote in a Medium post. âQualifiers hint to the reader that you donât have faith in what youâre saying. The last thing you need is to seem unsure of yourself.âJust Not Sorry is aimed at women in particular. In her Medium post, Reiss frames the plugin as a service to embolden entrepreneurial women. One study found that women have a lower threshold than men for what kind of offense requires an apology, which may explain why women are perceived to be frequent apologizers.If you prone to peppering your speech with compulsive sorries, then a tool like Just Not Sorry can make you more aware of how you speak. But not everyone is convinced about the pluginâs service as a social good. In response to Just Not Sorry, linguist Debbie Cameron wants us to understand that language is contextual, and not every âjustâ should be seen as demeaning.âWords like âjustâ have a range of functions: you canât just [sic] assert that they are âdemeaningâ in every context. (As I also pointed out, Nike didnât choose âJust Do Itâ as a slogan because they thought it sounded pleasingly weak and powerless),â she wrote in a blog post critiquing the plugin. âEven when âjustâ is being used as a hedge (i.e., to make a pointless forceful or more tentative), the commonest reason for that is simply to be polite; and politeness is more strategic than demeaning.âThere is not just one way to word a work email, in other words. In defense of qualifiers like âsorryâ and âlike,â writer Ann Friedman noted that language is âoften about building relationships,â adding that âto assume that our verbal tics are always negative is to assume that the goal of al l speech is the same. Which of course is patently ridiculous.â
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